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Frequently Asked Questions

What is your shipping policy?

We are currently only shipping within the United States. Our processing time is 1-2 business days and we ship via USPS Priority Mail—getting your shipment to you within 2-3 business days after it leaves us in Miami, FL.

What ingredients do you use?

Our candles are made with 100% natural soy wax, fine fragrance oils, essential oils, and vegan hemp wicks. Our linen spray is crafted with a blend of pure essential oils and water. Our reed diffusers contain a blend of essential oils, fine fragrance oils and a coconut base. Our roll-on perfumes contain a blend of pure essential oils, premium fragrance oils, and fractionated coconut oil. 

All of our ingredients are vegan, cruelty-free, paraben-free + phthalate-free.

Please visit the product pages for a complete list of ingredients.

Are your products cruelty free?

Yes! We love animals and would never dream of testing on them.

Where are your products made?

All of our products are handmade with love and care in the iconic city of Miami, FL.

What is the shelf life of your products?

Our products are made with high quality, pure and clean ingredients—we recommend that each has a shelf life of 12-18 months.

Do you make custom scents and products?

We love partnering with businesses and brands to create custom scents! Please click here for more information. 

Do you have a brick and mortar location?

We currently are an ecommerce store, but we do have amazing retailers that carry our products! Please keep in mind that each retailer has a unique assortment of our products. We recommend contacting them before your visit to see if they carry the products you’re interested in. Click here for a list of our stockists.

Do you accept returns or exchanges?

We currently do not accept returns or exchanges. If for any reason you are unhappy with your purchase, please reach out to us at hello@romaluxurygoods.com. If you're experiencing an issue with one of our products, please include photos and a detailed description so that we can best assist you!